Agora, Inc.

April 24, 2026

SEOUL, South Korea — April 24, 2026 — Agora, Inc. (NASDAQ: API), a pioneer and leading platform for real-time engagement and conversational AI, today announced the deployment of its real-time AI translation solution in the China MBA program at Hanyang University’s Graduate School of Business.

The program recently adopted Agora’s technology to enhance lecture comprehension for Chinese international students and enable seamless communication with faculty. Since its implementation, the initiative has emerged as a leading example of innovation in higher education.

Breaking the One-Second Barrier with Ultra-Low Latency Translation

At the core of Agora’s solution is its industry-leading speed. Lectures delivered in Korean or English are translated into Chinese and delivered to students with sub-second latency. Students can follow along in real time through browser-based subtitles, removing language barriers without disrupting the flow of instruction.

Enabling True Global Classrooms with Two-Way Communication

Beyond one-way translation that simply conveys lecture content, Agora’s solution enables fully interactive, two-way communication in the classroom. Students can ask questions in Chinese, which are instantly translated into Korean or English for professors. Faculty responses are then translated back into Chinese in real time, enabling in-depth discussions and Q&A sessions without language barriers.

Scalable, Cost-Efficient Deployment with Zero Infrastructure

Unlike traditional hardware-based solutions, Agora’s solution is a web-based service that requires no separate infrastructure setup. Hanyang University was able to deploy the system into classes immediately, without a complex installation process, and by adopting a pay-as-you-go model based on usage, it reduced operational costs and increased efficiency.  

Lim Dong-wook, Country Manager of Agora Korea, stated, “This case at Hanyang University is significant not only as a technical attempt to translate languages but also because it resolved the ‘disconnect in real-time communication’ in the educational setting.” He added, “We will continue to expand a global knowledge-sharing ecosystem free from the constraints of borders and language through Agora’s real-time translation technology.”

About Agora

Agora is a global leader in real-time engagement (RTE) platforms, providing developers with simple, flexible, and powerful APIs to embed conversational AI, voice, video, interactive live streaming, and chat into applications and IoT devices. Through its proprietary Software-Defined Real-Time Network (SDRTN®), Agora delivers high-quality, low-latency real-time experiences to users in more than 200 countries and regions worldwide.

Learn more at www.agora.io

April 22, 2026

Clinically validated voice intelligence deployed at global scale, enabling systems to understand the human state behind every interaction

Santa Clara, CA (February 10, 2026) - Agora (NASDAQ: API), a global leader in real-time engagement and conversational AI, today announced a strategic partnership with thymia, the human state voice intelligence company that has built the first clinically validated infrastructure for reading the complete signal carried in voice - and acting on it in real-time.

The partnership brings together Agora’s global, low-latency real-time conversational AI infrastructure and thymia’s clinically validated voice intelligence layer. Together, they enable a new class of voice applications that understand the human state during live interactions, delivering both safety and commercial value across healthcare, automotive, workplace wellness, education, and other safety-critical environments.

The collaboration is laying the foundation for voice communication systems that don’t just process what is said but understand how it’s said.

From Voice Data to Health Intelligence - In Real-Time

Voice is one of the most widely used interfaces in the world, yet most systems today focus only on transcription, intent, and commands. Signals carried in voice - including engagement, cognitive load, stress, fatigue, emotional state, and physical health - remain invisible to current systems.

thymia’s proprietary AI models analyze just 15 seconds of speech to extract acoustic, linguistic, and temporal biomarkers associated with conditions such as depression, anxiety, stress, burnout, respiratory disease, cardiovascular risk, and metabolic health. Built to clinical-grade standards, these models are already being used by healthcare systems, Fortune 500 companies, and safety-critical industries.

“Voice carries far more information than words alone; it carries signals about our mental and physical health, our emotional state, our cognitive load - the complete picture of our nervous system, of how we actually are. For the first time, that complete signal can be understood and acted on in real-time. Partnering with Agora brings clinically validated human state voice intelligence into real-world interactions at global scale, driving better outcomes, safer systems, and experiences that genuinely understand the human in the conversation,” said Emilia Molimpakis, CEO and Co-founder of thymia.

Agora provides the real-time orchestration layer that makes this intelligence actionable in production. Built on its Software-Defined Real-Time Network (SDRTN®) - processing over 80 billion minutes of engagement monthly - the platform delivers ultra-low latency, continuous audio fidelity, and network resilience required to apply voice intelligence within live interactions, not in post-processing.

Powering a New Health & Safety Infrastructure Layer

By embedding thymia’s voice intelligence directly into Agora-powered voice interactions, platforms can move from passive communication to active, real-time health and safety awareness.

Use cases include:

• Healthcare & Mental Health Platforms: Objective, biomarker-driven insights during and between sessions, supporting faster triage, better clinical decisions, and reduced clinician burnout.

• Automotive & Mobility: Real-time detection of driver fatigue and stress to reduce accidents and enable safer voice-first vehicle experiences.

• Workplace Wellness & Call Centers: Early identification of burnout, stress, and emotional distress, before performance drops or attrition increases.

• Education & Remote Learning: Insight into student and tutor mental states to improve engagement, retention, and learning outcomes.

This integration enables enterprises to deploy safe, production-ready voice AI systems without adding user friction or requiring new infrastructure.

Built for Enterprise Scale and Regulatory Trust

thymia’s technology is built to clinical-grade standards, validated across one of the largest datasets of its kind - including more than 75,000 unique voices - and trusted in healthcare and safety-critical settings for high-stakes decisions. Engineered on consent, transparency, and human oversight, the models ensure compliant and secure AI deployment.

Agora operates 200+ global points of presence, powered by its SDRTN®, and maintains SOC 2, ISO 27001, and HIPAA certifications, ensuring compliant, enterprise-grade infrastructure for deploying health and safety intelligence at scale. With 99.999% uptime, resilience under degraded network conditions, and multi-platform support across edge and enterprise environments, the platform ensures this intelligence is available where and when it matters most, not just in ideal conditions.

“Voice is becoming the primary interface between people and AI, yet the human state behind those words has remained invisible to most systems. Through our partnership with thymia, we’re introducing this critical layer into live interactions - combining real-time, production-grade infrastructure with clinically validated voice intelligence to enable safer, more secure AI experiences at scale,” said Tony Wang, Co-founder and Chief Revenue Officer of Agora.

Shaping the Future of Voice-First AI

As voice becomes the dominant interface for AI agents, vehicles, healthcare platforms, and connected devices, Agora and thymia are defining what comes next: voice systems that are not only intelligent but safe, responsive, empathetic, and human-aware.

The next generation of voice AI will not be measured solely by accuracy or speed, but by its ability to understand the human behind the conversation. The gap between systems that process voice and systems that truly understand it is where safety, trust, and competitive advantage are won or lost.

​​​​​Together, Agora and thymia enable voice-first experiences that put people at the center of every interaction, driving better outcomes, safer systems, and more responsible AI deployment across industries where the cost of not understanding people is simply too high.

March 25, 2026

Integration of Murf AI TTS enables more natural, low-latency voice delivery on Agora’s Conversational AI Engine for production-ready voice agents

SANTA CLARA, CA - March 25, 2026 - Agora (NASDAQ: API), a global leader in real-time engagement and conversational AI, today announced the integration of Murf AI’s text-to-speech (TTS) technology into the Agora Conversational AI Engine, expanding its ecosystem of AI providers and empowering developers and enterprises to build more natural, responsive, and production-ready voice agents at global scale.

As conversational AI adoption accelerates across customer service, outbound engagement, AI assistants, and voice-first applications, the industry is reaching a new inflection point. Delivering intelligent responses is no longer enough - enterprises must ensure that conversations sound natural, respond instantly, and remain reliable across global networks and real-world environments. Many existing architectures are not optimized for real-time AI interaction, creating latency, orchestration, and deployment challenges that make it difficult to move from prototype to production at scale.

Expanding the Voice Layer of Real-Time Conversational AI

Agora’s Conversational AI Engine provides a unified orchestration layer that connects Automatic Speech Recognition (ASR), Large Language Models (LLMs), and Text-to-Speech (TTS) providers on top of Agora’s globally distributed Software-Defined Real-Time Network (SDRTN®). This architecture allows developers to combine best-in-class AI models while maintaining the ultra-low-latency performance required for real-time conversations.

With the integration of Murf AI, developers get access to expressive, production-grade voice generation built for latency-sensitive workloads. The API delivers 130ms time-to-first-audio, broad multilingual coverage, and data residency across 11 global geographies, making it a practical fit for contact center automation, real-time virtual assistants, and conversational AI at scale. Developers can now access expressive, customizable, and multilingual text-to-speech voices directly within the Conversational AI Engine. Murf’s voice generation technology supports more natural dialogue, improved personalization, and consistent audio quality across real-time customer interactions, enterprise contact center automation, virtual assistants, and large-scale conversational AI deployments.

Unlike traditional playback-based speech systems, voice generated through the Conversational AI Engine can be streamed, interrupted, resumed, and adapted dynamically - allowing AI agents to follow the flow of real conversation rather than static audio output.

An Open Ecosystem for Production-Ready Voice Agents

The integration reflects Agora’s open ecosystem approach to conversational AI, where enterprises can choose the best providers for speech recognition, language intelligence, and voice generation without being locked into a single model or vendor. By adding Murf AI as a supported TTS provider, Agora continues to expand the flexibility of its platform while ensuring that voice interactions can be delivered globally with carrier-grade reliability and sub-second latency.

“Real-time conversational AI requires more than intelligent models - it requires infrastructure that can deliver voice instantly, reliably, and at global scale,” said Tony Wang, Co-Founder and Chief Revenue Officer at Agora_.“ By integrating Murf AI into the Conversational AI Engine, we are expanding our ecosystem and giving developers more control over how voice agents sound while ensuring they can be deployed in production environments without compromising latency or quality.”_‍

For Murf AI, the integration brings its expressive speech generation technology into real-time conversational environments, powering voice experiences that go beyond offline audio generation.

“Voice plays a critical role in making AI interactions feel natural and engaging,” said Ankur Edkie, Co-Founder and CEO of Murf AI. “Partnering with Agora allows our text-to-speech technology to operate in real-time conversational systems, helping enterprises create voice agents that are more human-like, customizable, and ready for global scale.”

Enabling the Next Generation of Voice-First Applications

Together, Agora and Murf AI allow developers to build conversational AI applications that combine real-time communication, advanced language models, and high-quality voice synthesis in a single production-ready stack. The integration supports enterprise use cases including customer support automation, sales outreach, virtual assistants, training systems, and multilingual engagement across web, mobile, contact center, and AI-native devices.

By expanding its conversational AI ecosystem, Agora continues to simplify the path from prototype to real-world deployment - allowing organizations to build voice agents that remain natural, responsive, and reliable across global networks, high-volume interactions, and production environments.

March 18, 2026

‍Santa Clara, CA - March 18, 2026 Artificial intelligence is entering a new phase as it moves from cloud software into robots, edge devices, and physical environments. The global embodied AI market is projected to grow from USD 4.44 billion in 2025 to USD 23.06 billion by 2030, highlighting the rapid rise of intelligent machines capable of real-world perception, reasoning, and action. In this new generation of AI systems, voice is emerging as the primary interface between humans and machines.

At NVIDIA GTC 2026, Agora, a global leader in real-time engagement and conversational AI infrastructure, and Seeed Studio, a global open hardware innovation platform providing developer tools, hardware modules, and manufacturing services for IoT, robotics, and edge AI, announced a collaboration to accelerate the development of voice-native embodied AI systems.

In coordination with ecosystem partners NVIDIA, Hugging Face, and Pollen Robotics, the initiative provides developers with a complete stack for building real-time AI robots and voice-native devices, combining:

• Reachy Mini humanoid robot

• NVIDIA Jetson Orin Nano edge AI computing

• Hugging Face multimodal open models

• Agora’s Conversational AI Engine

By integrating robotics hardware, edge AI computing, multimodal AI models, and ultra-low-latency conversational AI infrastructure, the collaboration enables developers to bring AI agents into the physical world with ultra-low-latency interaction, global connectivity, and advanced voice capabilities such as far-field audio capture, speaker recognition, and customizable wake-word activation for natural, lifelike experiences.

The collaboration will be showcased at the Seeed Studio Embodied AI Hackathon, in Santa Clara on March 21-22, immediately following GTC.

Bringing Digital AI to Life with Reachy Mini

At the center of the initiative is Reachy Mini, an open-source humanoid robot originally developed by Pollen Robotics in collaboration with Hugging Face and integrated with Seeed Studio’s hardware ecosystem.

“AI is moving rapidly from cloud applications into robots and intelligent devices,” said Tony Wang, Chief Revenue Officer and Co-founder at Agora. “Real-world AI requires natural, real-time interaction. Through our collaboration with Seeed Studio and ecosystem partners such as NVIDIA, developers can combine Agora’s conversational AI infrastructure with platforms like Reachy Mini and edge computing to build voice-native intelligent agents designed for real-world environments.”

During the hackathon, developers will build embodied AI agents by combining the Reachy Mini robot platform, NVIDIA Jetson edge AI computing, ElevenLabs STT, multimodal AI models from Hugging Face, and Agora Conversational AI for real-time, human-like interaction.

This architecture allows advanced multimodal AI models to run seamlessly on edge hardware while enabling natural, real-time human–robot interaction through voice. The result is a new generation of AI-native robots capable of perception, reasoning, and real-time conversation, enabling new possibilities for personal robotics, intelligent assistants, and AI companions.

Expanding Voice-Native AI Devices with reSpeaker

In addition to robotics innovation, Agora and Seeed Studio are collaborating to enable voice-native edge AI devices through Seeed Studio’s reSpeaker platform.

Powered by the XMOS XVF3800 AI voice processor, the reSpeaker 4-microphone array provides advanced far-field voice capture capabilities, including:

• 4-microphone circular array with 360° far-field voice pickup (up to 5m)

• On-board AI acoustic Algorithms (Beamforming, AGC, AEC, DoA, Noise Suppression)

• Seamless integration for deployment

• Plug-and-Play simplicity and compact design for embedded applications

These capabilities allow voice AI systems to operate reliably even in noisy environments across various applications, such as smart homes, smart conferencing, AI voice agents, and robotics.

When integrated with Agora’s Conversational AI Engine, the reSpeaker platform becomes a complete edge conversational AI system.

The architecture enables a real-time conversational loop where:

1. The reSpeaker microphone array captures user speech

2. Audio is transmitted through Agora’s Software-Defined Real-Time Network (SDRTN®)

3. Agora’s Conversational AI Engine performs speech recognition, AI reasoning, and TTS

4. Responses are streamed back to the device and played through speakers

This end-to-end pipeline enables developers to build production-ready voice AI devices such as smart assistants, robotics interfaces, AI companions, and intelligent IoT products.

Leslie Liao, Vice President of Product at Seeed Studio, added, “The seamless integration of Agora’s Conversational AI Engine (Convo AI) and Seeed’s reSpeaker serves as the smart ear for embodied AI, enabling robots and intelligent hardware to interact with humans through natural, real-time conversation. Together with our open hardware ecosystem and partners like NVIDIA and Hugging Face, we are empowering developers to build the next generation of embodied AI applications.”

Advancing Multi-Modal Physical Intelligence

To highlight the shift into the next generation of physical AI, Agora will present the Convo AI Embodied Intelligence Award during the hackathon.

The award recognizes teams building voice-native, multi-modal physical intelligence designed for real-world deployment.

Winning projects will demonstrate systems where:

• Voice serves as the primary human–robot interaction layer

• Multi-modal intelligence enables real-time perception and action

• The hardware abstraction layer enables cross-chipset scalability

• Embodiment is engineered for industrial readiness

From prototype to platform, the award celebrates innovations advancing the next generation of physical AI systems built to scale.

Empowering the Embodied AI Developer Community

The Embodied AI Hackathon invites developers, engineers, and robotics enthusiasts to explore the future of AI-powered robotics and voice-native devices.

Participants will receive hands-on access to:

• Reachy Mini Lite robots

• Agora Conversational AI SDK

• Open-source AI models and frameworks

• Technical mentorship from ecosystem partners

Projects will be evaluated on technical implementation, innovation, and completeness, with prizes totaling over $6,000, featuring high-value coupons, a Reachy Mini Lite, and Amazing Hand.

About Agora

Agora is a global leader in real-time engagement, providing developers with the APIs to embed real-time voice, video, and conversational AI into any application. Headquartered in Santa Clara, CA, Agora is trusted by over 2,000 organizations to power best-in-class digital experiences across all industries.

Learn more: https://www.agora.io

About Seeed Studio

Seeed Studio has been a leading Open Hardware company since 2008, empowering users to create real-world digital solutions. We provide industrial-ready modules and devices, and open up the capability of product, production, and promotion. By embracing open source, community building and integrated software suites, we are proactively lowering the tech barriers and including users with diverse expertise for localized matters.

Learn more: https://www.seeedstudio.com

March 11, 2026

‍**SDRTN®-powered agents eliminate latency and production hurdles, making Conversational AI finally deployable at scale**

SANTA CLARA, CA - March 11, 2026 - Agora (NASDAQ: API), a global leader in real-time engagement, today unveiled its Conversational AI Agent solutions for Customer Service and Sales & Marketing - built on a unified platform designed to solve the technical friction that has kept Conversational AI from true enterprise-grade deployment. This arrives as the industry reaches a critical inflection point. According to Gartner, by the end of 2027, conversational AI agents are expected to automate 70% of customer interactions, and by 2028, AI agents are projected to outnumber human sellers 10 to 1. Despite this massive opportunity, many businesses remain constrained by legacy systems that are simply unable to address long wait times, rigid call routing, or inefficient outreach - creating operational strain while eroding customer trust.

The Infrastructure Powering Enterprise Voice AI

Agora’s comprehensive Conversational AI platform eliminates high-stakes production hurdles by unifying three core technologies into a single, high-performance stack:

• Agent Studio: A visual, no-code environment that enables enterprises to rapidly build, test, and deploy sophisticated voice AI agents.

• Conversational AI Engine: An advanced orchestration layer that integrates Automatic Speech Recognition (ASR), Large Language Models (LLMs), and Text-to-Speech (TTS) for seamless real-time workflows.

• SDRTN® (Software-Defined Real-Time Network): Agora’s foundational, globally distributed infrastructure that ensures sub-second latency and reliability.

By leveraging this high-performance stack, Agora delivers a level of operational reliability that competing voice AI solutions cannot match - ensuring natural conversational flow through ultra-low-latency interactions, crystal-clear communication on congested networks, and accurate responses in noisy environments through AI noise suppression and voice locking.

“Voice is the most natural way we communicate, but delivering real-time conversational AI at scale requires infrastructure built specifically for it,” said Tony Zhao, Founder and CEO of Agora. “By solving the latency and orchestration challenges that have historically limited voice AI, we’re enabling companies to finally deploy conversational agents at scale without compromising on the quality of the customer experience.”

Currently, global organizations are already deploying these capabilities to transform high-volume customer service and outbound engagement workflows.

Transforming Customer Conversations with Voice AI

AI Customer Service Agents: Scaling Support Without Compromising Experience

As customer interaction volumes increase, contact centers face mounting pressure to maintain service quality while managing operational costs. Agora’s AI Customer Service Agents solve this by automating routine inquiries - such as appointment reminders, shipping updates, technical troubleshooting, and billing inquiries - providing consistent, real-time support that allows human agents to focus on more complex cases.

Key advantages:

• Instant availability: Provide 24/7 automated support to resolve common inquiries without waiting.

• Natural conversations: Facilitate fluid, human-like dialogue using advanced interruption-aware voice technology.

• Operational efficiency: Maximize resolution rates through intelligent automation and seamless escalations to live human agents when needed.

AI Sales & Marketing Agents: Intelligent Outreach at Scale

Outbound engagement has historically relied on rigid dialers and scripts that feel impersonal to customers. Agora’s AI Sales & Marketing Agents solve this by bringing conversational intelligence to outreach - powering high-impact use cases like debt collection, payment processing, outbound lead qualification, interactive surveys, and real-time event polls - through natural, real-time voice interactions.

Key advantages:

• Context-aware engagement: Navigate complex objections and adapt messaging dynamically in real time.

• Automated qualification: Identify high-intent buyers and schedule qualified meetings directly.

• Higher productivity: Enable sales teams to focus on closing deals rather than manual dialing and screening.

“Traditional market research often struggles with the time and effort required for initial outreach. Agora’s Voice AI agents now invite respondents to our survey platform and have achieved a 10% conversion rate, matching the performance of a typical team member,” said Alejandro Pinto Villalba, Executive Director at FasesBI. “With Voice AI agents seamlessly delivering our pitch and explaining incentives, we’ve unlocked the ability to scale data collection and reward distribution—without increasing operational headcount.”

Learn more:

AI Customer Service Agents

https://www.agora.io/en/solutions/ai-customer-service-agents

AI Sales & Marketing Agents

https://www.agora.io/en/solutions/ai-sales-marketing-agents

About Agora

Agora is the global leader in real-time engagement, providing developers with the APIs to embed real-time voice, video, and conversational AI into any application. Headquartered in Santa Clara, CA, Agora is trusted by over 2,000 organizations to power best-in-class digital experiences across all industries.

Learn more: https://www.agora.io/

February 25, 2026

Santa Clara, CA (February 24, 2026) – Agora (NASDAQ: API), a global leader in real-time engagement and conversational AI technologies, and FPT, Vietnam’s leading IT services and digital transformation company, today announced a strategic partnership to expand artificial intelligence (AI) adoption across Southeast Asia’s banking and financial services sector.

The collaboration will combine Agora’s real-time engagement and conversational AI capabilities with FPT’s regional footprint and enterprise integration expertise to help financial institutions enhance customer engagement, streamline digital services, and improve operational efficiency.

By integrating Agora’s Conversational AI (Convo AI) and ultra-low-latency real-time communications (RTC) with FPT’s enterprise AI ecosystem, the partnership enables banks and financial institutions to deliver secure, intelligent, and real-time interactions across voice, chat, and video.

Supporting Southeast Asia’s Rapidly Evolving Financial Sector

Southeast Asia is experiencing a major shift in banking and financial services, driven by rising digital adoption, evolving customer expectations, and demand for seamless, always-available financial experiences across multiple channels.

As banks and financial institutions modernize legacy systems and expand digital service delivery, they face growing pressure to deliver fast, reliable, and personalized customer interactions while maintaining strict standards for data protection, operational resilience, and regulatory compliance.

Conversational AI has become a cornerstone for this transformation, helping institutions scale customer service, automate routine tasks, support digital onboarding and provide real-time assistance across omnichannel environments without compromising security or governance.

“By combining FPT’s enterprise AI capabilities with Agora’s real-time conversational infrastructure, we enable banking and financial institutions across Southeast Asia to deliver more efficient, responsive, and trusted digital experiences at scale,” said Mr. Mark Hall Andrew, Chief Revenue Officer, FPT Smart Cloud, FPT Corporation.

Powering Real-Time, AI-Driven Customer Interactions

The partnership integrates Agora’s Conversational AI and real-time voice and video infrastructure with FPT’s AI-powered conversational intelligence and contact center solutions to support key banking and financial use cases, including:

• Retail and corporate banking customer support

• Payments and account-related services

• Lending and credit lifecycle interactions

• Insurance onboarding, policy servicing, and claims assistance

• Cross-border and multilingual customer engagement

The joint solution enables banking and financial institutions to deploy AI-powered virtual assistants and human-in-the-loop advisory experiences that seamlessly combine real-time chat, voice, and video.

Built on an enterprise-grade, low-latency architecture, the solution supports secure, multilingual, and human-like interactions across mobile applications, web platforms, and contact center environments. This allows institutions to handle high interaction volumes while ensuring service consistency, operational stability, and regulatory compliance.

Proven Enterprise Adoption

FPT’s enterprise AI solutions are already deployed by over 40 banks and financial institutions globally, across digital banking, consumer finance, and large-scale customer operations.

Notable examples include:

• Sacombank — The deployment of AI Voice Agents for the “Next-Generation AI Contact Center” has increased call handling capacity by more than 58%, enabling the system to manage up to 41,000 calls/day. This has created a more seamless and convenient customer experience, contributing to a higher Net Promoter Score (NPS).

• Vietcombank — Deploys AI Agents on messaging channels to handle common customer inquiries across topics such as cards, loans, interest rates, promotions, and currency exchange rates, allowing staff to focus on more complex, value-generating tasks.

• Home Credit Vietnam — Utilizes FPT AI Voice Agents to automate high-volume call center operations, handling millions of customer interactions per month while maintaining consistent service quality.

Across these deployments, FPT has demonstrated measurable impact in customer engagement automation, operational optimization, intelligent interaction routing, and service scalability, supporting banking and financial institutions through multiple stages of digital transformation.

Designed for Trust, Security, and Compliance

Across Southeast Asia, banking and financial institutions operate within increasingly rigorous regulatory frameworks governing data protection, electronic systems, consumer safeguards, and operational resilience.

The Agora–FPT joint solution is designed to support these requirements by combining real-time engagement capabilities with AI-driven automation on a secure, enterprise-ready infrastructure. This enables banking and financial institutions to reduce response times, improve service efficiency, and deliver more human-centric digital experiences—while maintaining compliance with regional regulatory expectations and internal governance standards.

“As banking and financial services across Southeast Asia continue to digitize, innovation must go hand in hand with trust, security, and compliance,” said Tony Zhao, CEO of Agora. “By combining Agora’s real-time conversational intelligence with FPT’s enterprise AI ecosystem, we enable banking and financial institutions to engage customers in a more natural, efficient, and reliable way—at scale.”

Advancing the Next Phase of Digital Transformation for Banking and Financial Institutions

The partnership reflects a shared commitment by Agora and FPT to support the ongoing modernization of banking and financial institutions across Southeast Asia.

Moving forward, both companies plan to collaborate closely with regional banks, insurance providers, system integrators, and ecosystem partners to accelerate the adoption of enterprise-grade conversational AI and real-time engagement technologies across the region.

February 13, 2026

Santa Clara, CA (February 12, 2026) - Agora (NASDAQ: API), a global leader in real-time engagement and conversational AI, announced a strategic partnership with Expertise AI, a conversational marketing platform purpose-built for B2B SaaS and technology companies.

The collaboration combines Agora’s real-time Voice AI infrastructure with Expertise AI’s conversational marketing engine to create natural, voice-first customer journeys - from first website visits to qualified pipeline. Together, the companies empower enterprises to replace static forms and basic chat widgets with intelligent, real-time conversations designed to generate qualified pipeline and measurable revenue growth.

Powering Human-Like Voice at Scale

Through this partnership, Expertise AI integrates Agora’s Voice AI technology into its conversational agents, delivering ultra-low latency speech processing, high-fidelity voice synthesis, and responsive turn-taking. The result is real-time voice interaction that feels natural, context-aware, and built for enterprise scale.

Agora’s real-time Conversational AI infrastructure ensures that even complex workflows, including retrieval-augmented generation (RAG), CRM lookups, and enrichment logic, remain fast, accurate, and consistent across global deployments.

Closing the Loop from Engagement to Conversion

In parallel, Agora is deploying Expertise AI’s conversational marketing agent across its digital properties to enhance inbound engagement, lead qualification, and routing workflows.

Expertise AI’s platform integrates deeply with CRM systems, enabling intelligent visitor identification, enrichment, qualification logic, and seamless handoff to sales teams- transforming website traffic into structured pipeline opportunities.

This two-way integration reflects a shared commitment: combining real-time AI infrastructure with revenue-focused automation to create complete, voice-enabled customer engagement systems.

Executive Perspectives

“Voice is the most intuitive interface for humans. We evaluated multiple voice solutions in the market, but nothing came close to what Agora offers. Their Voice AI is in a different league. Faster, more reliable, and consistently higher quality than anything else we tested. On top of that, Agora’s support team is one of the best we’ve worked with.” - Hao Sheng, Founder & CEO, Expertise AI

“Expertise AI gives us a natural and effective way to welcome every visitor and guide them into meaningful conversations with our team. Backed by Convo AI Engine’s real-time performance, even while using a RAG system, the experience remains fast, accurate, and consistent with the standard of attentiveness Agora has delivered for over a decade.” - Sid Sharma, VP of AI Innovation & GTM, Agora

Advancing Voice-First B2B Experiences

As digital engagement shifts toward voice-first interaction, enterprises require infrastructure that is both technically robust and revenue-aware.

The Agora × Expertise AI partnership bridges this gap, bringing together real-time AI performance with conversational marketing intelligence to create scalable, high-converting customer journeys.

Looking ahead, the collaboration will expand to power multilingual voice engagement, intelligent analytics, and fully orchestrated CRM journeys - enabling enterprises to operate with greater speed and precision.

About Agora

Agora is the global leader in real-time engagement, providing developers with simple, flexible, and powerful APIs to embed real-time conversational AI, voice, video, interactive live streaming, and chat into their applications and IoT devices. Headquartered in Santa Clara, CA, Agora is trusted by over 1,800 leading organizations worldwide to power best-in-class real-time experiences across social, education, telehealth, live commerce, and enterprise applications. Learn more: https://agora.io/

About Expertise AI

Expertise AI is a conversational marketing platform that helps B2B companies engage, qualify, and convert website traffic using AI-powered chat and voice agents. The platform integrates with CRM systems, identifies high-intent visitors, enriches leads, and routes conversations in real time, helping revenue teams accelerate pipeline creation and improve conversion rates.